Last updated: 18 April 2023

Privacy Policy

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service Via our product DriveCarma. We use personal information shared to us to enhance, improve and provide the best of our service offerings. Information shared to us reside within our organisations and we take every possible measure to safeguard information within our organization.  Our Mobile app's core feature is to provide insight on a trip or drive history and thus requires location services of  users mobile phone and its sensors E.g. GPS to process information using Google Map APIs to add value and share insights of a trip / drive history to a user. A user also has the privacy option to Select Drive on / Drive Off in the home screen to enable/disable location tracking. By using the Service via the DriveCarma app you agree to collection and use of information in accordance with this Privacy Policy. If you have any questions feel free to reach out to us per the email mentioned at the end of this page.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created by using mobile number to access our Service via Mobile app or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Application refers to DriveCarma, the Mobile Application owned by the Company (FOREVER WITH U PRIVATE LTD referred as Company, "the Company", "We", "Us" or "Our" in this Policy)
  • Country refers to:  India and service users are either Indians or reside within the Country.
  • Device means any device that can access our Service such as a computer, a cell phone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable to a individual, 
  • Service refers to the Application or the Website or both.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit).
  • Webpage refers to pages in www.drivecarma.com and our app DriveCarma through which the service is offered.
  • You, means the individual or user accessing or using our Mobile App, or the company, or other legal entity on behalf of which such individual is accessing or using the app, as applicable.

Personal Data

  • When you register for our service via our app, we may ask you to provide us with certain personally identifiable information that can be used to identify you which includes Name, Age, Phone number, email ID and vehicle ownership related info. This enables us to deliver the intended feature capability of the app like insights on the trips / drive and also to improve and develop our customer service with new feature offerings.

Usage Data

  • Usage data is collected automatically when using the service. Usage data may include information such as your device's internet protocol address (e.g. Ip address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
  • When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique Id, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data.
  • We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.

Consent and information usage

While you install and decide to use our application and enable drive-on button in the app, it represents your consent to share your trip history for your vehicle driving pattern analysis and to arrive at various features provided by the mobile app. We use this usage information to provide trip history and added features of our service, to improve and also to customize our service offering.  This information is stored in our authenticated service within the country or also on your device. You can enable or disable access to this information at any time, through your device settings and also via driving on/off feature within the app. If for whatsoever the reason, you may also either reach us at compliance@drivecarma.com to seek more information or at your own decision can uninstall our app.  Information can also be used for specific purposes:-

  • With Service Providers: We may employ Service Providers who provides adhoc support to our systems usage, validation services support, monitor and analyse the use of our Services. 
  • For business transfers: We may share or transfer our client database during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: we may share your information with our business partners to offer you certain products, services or promotions with your consent.
  • With your consent: we may disclose with your consent, public reviews of apps, or other campaign, contest or promotion activities etc.
  • Legal obligation: we may disclose your information for any legal requirements or obligations or law violations or when user violating terms of service
  • To provide and maintain our service offering, including to monitor the usage of our service.
  • To manage your account: to manage your registration as a user of the service. The personal data you provide can give you access to different functionalities of the offered service that are available to you as a registered / a trial user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the service.
  • To contact you: to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
  • To manage your requests: to attend and manage your requests to us.
  • For business transfers: we may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal Data held by us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Cookies

We use Cookies to make our service easier to use. Cookies are small data file stored as cache in your device. Cookies helps to understand how a user interacts with various features of the offering.

Retention

The company will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The company will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

Transfer

Your information, including personal data are held inhouse Company servers. Where access is restricted by authorised personnel. The company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will not be sold and retained within the organizations secure servers for suitable period deemed necessary for enhanced offerings only, unless otherwise to oblige any legal or law enforcement agencies of the country.

Delete

You have the right to delete or request to delete your account or personal data, we assist in deleting your personal data that we have collected about you. Our service also may give you the ability to delete certain information about you from within mobile app. You may update, amend, or delete your information at any time by signing in to your account, if you have one, and visiting the edit profile section that allows you to manage your personal information. You may also contact us to request to delete any personal information shared by using the services. Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions:- If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement: - Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements: -The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security

The security of your Personal Data is important to us, our server where information is stored are firewall protected and use prevalent encryption techniques to protect information and  to prevent any unauthorised access/ misuse. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security for reasons beyond our control.

Children's Privacy

Our Service or App does not cater or intended for use to anyone under the age of 18.  We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. 

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise to review the Privacy Policy of every site You visit., as we would have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact 

If you have any questions about this Privacy Policy, You can contact us::-  compliance@drivecarma.com